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Policies and Procedures
This page constitutes a summary of policies and procedures referred to throughout this web site.
Terms and Conditions of Sale
Hours of Correspondence
Local Pickup and Payment
Michigan State University Manual of Business Procedures
Section 222 - MSU Surplus Store
Section 224 - Inventory
Terms and Conditions of Sales:
All items are offered for sale on an "as-is" basis with no warranty or guarantee. All sales are final, and there are no returns. Due diligence is used to ensure accurate descriptions plus the MSU Surplus Store staff will answer questions with regards to condition and/or contents.
Hours of Correspondence:
Customer service via e-mail is available from 7:30 A.M. to 3:30 P.M. EDT, Monday - Friday. Sales completed and/or questions received after normal business hours are processed the following business day. Submit all questions and correspondence via e-mail to: firstname.lastname@example.org
Buyer is responsible for paying all related shipping and handling charges unless otherwise noted in the item description. Shipping costs are determined at checkout by zip code and by shipping method chosen. A nominal handling charge is also included to cover the cost of packaging materials. If the buyer provides a PO Box, items are mailed through the U.S. Postal Service. Special shipping arrangements such as companies not listed, local pickup and freight services may be available upon request.
MSU Surplus Books (www.msusurplusbooks.com) ships to U.S. addresses only.
For freight shipping on larger/heavier items, palletizing, crating, shrink wrapping and banding services are available for a nominal fee. NOTE: the buyer is responsible for the arrangement and payment of all related shipping and handling charges unless otherwise noted in the item description. Contact us for a quote or with questions on freight shipping.
Local Pickup and Payment:
Local pickup and payment are available for no extra charge. Local payment and/or pick-up must be scheduled. Contact us to schedule the pick-up.
Due to liability, personal injury, and property damage the MSU Surplus Store staff is unable to provide the following services for customers:
- Move or rearrange existing items in customers' vehicles.
- Remove seats from vehicles.
- Attempt to put items in vehicles that clearly will not fit.
- Tie down items to trailers, vehicle roofs, or trunks.
Loading merchandise for customers is a courtesy. MSU Surplus Store will not be responsible for damage occurring to vehicles while moving or loading.
Gratuities are not allowed.
Cash, Money Order, Cashiers Check, Visa, MasterCard, American Express, Discover, EFT, and PayPal. Personal checks with proper identification are accepted for purchases under $1000. Make checks or money orders to "Michigan State University". Payments can be sent by mail, always include a full address and a printed copy of the invoice.
State of Michigan 6% sales tax is added to the total (including shipping and handling) to all local purchases and items shipped to Michigan addresses unless a valid tax exempt certificate is provided at the time of sale.
Acceptable Forms of Payment
Cash, Personal Check, Business Check, Certified Check, Money Order, Visa, MasterCard, American Express, Discover, PayPal (Online Purchases Only)
Cash, Certified Check, Money Order, Visa, MasterCard, American Express, Discover, PayPal (Online Purchases Only)
Sales Exceeding $2,000 and all Vehicle Sales
Cash, Certified Check, Money Order